Unit 1: Communication Skills – II Employability Skill CBSE Class-10

Information Technology (402)

Class-10

Book- Employability Skill

Unit 1: Communication Skills – II

Session 1 Methods of Communication

A. Multiple choice questions

Read the questions carefully and circle the letter(s) (a),(b), (c) or (d) that best answer(s) the question. (Note: There can be more than one correct choice)

1. Which of the following is NOT an element of communication within the communication process cycle?

(a) Channel (b) Receiver

Ans :- (d) Time

2. You need to apply leave at work? Which method of communication will you use?

(a) e-mail (b) Poster

Ans: (a) e-mail

3. By which action can senders send their messages?

(a) Gestures (b) Speaking

Ans: (c) Reading

B. Subjective question

Q1) What is communication?

Ans- The imparting or exchanging of information by speaking, writing or using some other medium and means of sending or receiving information is called communication.

Q2) Write the type of communication .

Ans- There are two types of communication

a) Based on communication channel

i. Non-Verbal

ii. Verbal

• Oral:- 1) Face to face and 2) Distance ( phone )

• Written

b) Based on style and purpose

i. Formal

ii. Informal

Q3) Identify the different communication elements. Explain the communication process along with all the communication elements.

Ans: The various elements of a communication cycle are:

Sender: the person beginning the communication.

Message: the information that the sender wants to convey.

Channel: the means by which the information is sent.

Receiver: the person to whom the message is sent.

Feedback: the receiver’s acknowledgement and response to the message. receiver’s acknowledgement and response to the message.

Q4) List the various methods of communication.

Ans:

--------------------------------------------------------------------------------------------------------------------------

Session 2 Verbal Communication

A. Multiple choice questions

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the questions.

1. Which of the following is an example of oral

communication?

(a) Newspapers (b) Letters

Ans: (c) Phone call

2. What are the types of words we should use for verbal communication?

(a) Acronyms (b) Simple

Ans: (b) Simple

3. Why do we use e-mails?

(a) To communicate with many people at the same time.

(b) To share documents and files.

(d) To keep a record of communication.

Ans: (a) To communicate with many people at the same time. and (b) To share documents and files.

B. Subjective question

Q1) List the different types of verbal communication. Include examples for each verbal communication type describe different types of verbal communication.

Ans:

Q2) list the advantages and disadvantages of verbal communication.

Ans: Advantages of Verbal Communication:-

It is an easy mode of communication in which you can exchange ideas by saying what you want and get a quick response. Verbal communication also enables you to keep changing your interaction as per the other person’s response.

Disadvantages of Verbal Communication Since verbal communication depends on written or spoken words, sometimes the meanings can be confusing and difficult to understand if the right words are not used.

-------------------------------------------------------------------------------------------------------------------------

Session 3 Non-verbal Communication

A. Multiple choice questions

Read the q uestions carefully and circle the letter (a), (b),(c) or (d) that best answers the question.

1. Which of these is a positive (good) facial expression?

(a) Frowning while concentrating (b) Maintaining eye contact

Ans: (b) Maintaining eye contact

2. What does an upright (straight) body posture convey or show?

(a) Pride (b) Professionalism

Ans: (c) Confidence

3. Which of these is NOT an appropriate non-verbal communication at work?

(a) Keeping hands in pockets while talking (b) Talking at moderate speed

Ans: (a) Keeping hands in pockets while talking

4. Which of the following statement is true about communication?

(a) 50% of our communication is non-verbal

(b) 20% communication is done using body movements, face, arms, etc.

(d) 7% communication is done using words

Ans: (d) 7% communication is done using words

5. Put a X mark against the actions below which are examples of bad non-verbal communication.

• Laughing during formal communication Q

• Scratching head Q

• Smiling when speaking to a friend R

• Nodding when you agree with something R

• Standing straight R

• Yawning while listening Q

• Sitting straight R

• Maintaining eye contact while speaking R

• Biting nails Q

• Firm handshake R

• Clenching jaws Q

• Looking away when someone is speaking to you Q

• Intense stare Q

B. Subjective question

Q1. Explain non-verbal and visual communication and their importance.

Ans: Non-verbal communication is the expression or exchange of information or messages without using any spoken or written word. In other words, we send signals and messages to

others, through expressions, gestures, postures, touch, space, eye contact and para language.

Visual communication proves to be effective since it involves interchanging messages only through images or pictures and therefore, you do not need to know any particular language for understanding it. It is simple and remains consistent across different places.

Importance of Non-verbal Communication

In our day-to-day communication

• 55% communication is done using body movements, face, arms, etc.

• 38% communication is done using voice, tone, pauses, etc.

• only 7% communication is done using words.

Q3 Identify different types of non-verbal communication.

Ans:

----------------------------------------------------------------------------------------------------------------

Session 4 Communication Cycle and Importance of Feedback

A. Multiple choice questions

Read the questions carefully and circle the letter (a), (b), (c) or (d) that best answers the question.

1. Which of these are examples of positive feedback?

(a) Excellent, your work has improved.

(b) I noticed your dedication towards the project.

(d) All of the above

Ans: (d) All of the above

2. Which of these are examples of negative feedback?

(a) I hate to tell you this but your drawing skills are poor.

(b) You can surely improve your drawing.

(d) None of the above

Ans: (a) I hate to tell you this but your drawing skills are poor.

3. Which of the following are effective components of a good feedback?

(a) Detailed and time consuming (b) Direct and honest

Ans: (b) Direct and honest and (c) Specific

B. Subjective question

1. What do you mean by feedback?

Ans: Feedback is an important part of the communication cycle. For effective communication, it is important that the sender receives an acknowledgement from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message.

2 Explain the importance of feedback.

Ans: It validates effective listening: The person providing the feedback knows they have been

understood (or received) and that their feedback provides some value.

• It motivates: Feedback can motivate people to build better work relationships and continue the

good work that is being appreciated.

• It is always there: Every time you speak to a person, we communicate feedback so it is

impossible not to provide one.

• It boosts learning: Feedback is important to remain focussed on goals, plan better and develop

improved products and services.

• It improves performance: Feedback can help to form better decisions to improve and

increase performance.

--------------------------------------------------------------------------------------------------------------

Session 5 Barriers to Effective Communication

A. Multiple choice questions

Read the questions carefully and circle the letter(s) (a),(b), (c) or (d) that best answers the question.

1. Which of these is NOT a common communication barrier?

(a) Linguistic barrier (b) Interpersonal barrier

Ans: (c) Financial barrier

2. Which of these are ways to overcome communication barriers?

(a) Respecting each other’s differences (b) Using a translator

Ans: (a) Respecting each other’s differences and (b) Using a translator

B. Subjective question

Q1) Define Communication barrier.

Ans-Communication means sharing meaning. With no sharing, there is no communication. Effective communication requires an understanding that a message is conveyed clearly between communicators in order that it is effective and serves the desired purpose. Communication barriers create misunderstandings and misinterpretations of messages.

Q 2) Make a list of communication barriers.

Ans-Some barriers to effective communication you should be aware of are:

1) Physical Barriers – Physical barriers can stop you from being comfortable communicating with a person whom you do not come face to face with often.

2)Language Barriers – Not using words another can understand will certainly stop your message from being conveyed. For example, the abbreviation “LOL” used in chat language used to mean Lots of Love before, which changed to Laugh Out Loud.

3)Gender Barriers – Variation exists among masculine and feminine styles of communication. This means that a man talks in a linear, logical and compartmentalised way, features of left-brain thinking; whereas a woman talks more freely mixing logic and emotion, features of both sides of the brain. Meshing these two styles without awareness could become a barrier.

4) Attitudinal Barriers - as those behaviours or perceptions that are divisive in nature – the ones that can lead to nagging doubt, sullen disagreement or even overt conflict. They all interfere with and undermine communication. These are barriers that distance one from others. These are visible through withdrawal, meaningless rituals which keep one devoid of real contact, superficial activities and more.

5) Perceptual Barriers – Different world views can create misunderstanding. People tend to interpret messages from their own point of view or ideologies. Without thinking, one might only view a message from his or her own mind-set rather than looking at it from another viewpoint. The problem with communicating with others is that we all see the world differently. You might ask someone an innocent question based on a previous experience but it is quite likely for them to perceive it with suspicion.

6)Cultural Barriers – Ethnic, religious, and social differences can often create misunderstandings when trying to communicate. These differences can also affect one’s perception and create confusion in getting a message.

7) Emotional Barriers –If one is consumed with emotion he will have difficulty in understanding what is communicated. Hostility, anger, fear, and other emotions make it hard to hear outside one’s own self.

Q3) List ways to overcome barriers to effective communication.

Ans: Use simple language

• Do not form assumptions on culture, religion or geography Try to communicate in person as much as possible

• Use visuals

• Take help of a translator to overcome differences in language

• Be respectful of other’s opinions

Q4) What is Effective Communication?

We now know that there are different methods of communication: non-verbal, verbal and visual. However, all these methods can only be effective if we follow the basic principles of professional communication skills. These can be abbreviated as 7 Cs i.e., Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.

----------------------------------------------------------------------------------------------------------

Session 6 Writing Skills — Parts of Speech

A. Multiple choice questions

Read the questions carefully and circle the letter (a), (b),(c) or (d) that best answers the question.

1. In which of the following, the underlined word is an adjective?

(a) Radha has a red dress. (b) I can speak French.

Ans: (a) Radha has a red dress. and (c) The Girl on the Train is a best-seller.

2. Which of these sentences is capitalised correctly?

(a) Ravi and i are going to the movies. (b) Salim is visiting India in july.

Ans: (c) The Tiger is a strong animal. and (d) She is arriving on Monday.

3. Which of these sentences are punctuated correctly?

(a) When is the party.

(b) I had bread omelette and a Banana for breakfast.

(d) This is Abdul’s notebook.

Ans: (c) I am so excited about my first foreign trip! and (d) This is Abdul’s notebook.

4. In which of these sentences can you find an adverb?

(a) Divya drinks milk every day. (b) Sanjay gifted me a new pen.

Ans: (a) Divya drinks milk every day.

B. Fill in the blanks

1. Fill correct nouns and verbs from the given options to complete the sentence in table given below.

B. Fill in the blanks

a. The boy is swimming.

b. The children are playing.

c. The students are writing.

d. Rahim is driving the car.

e. Ms Sen is teaching.

f. The cat is eating.

Q1) What is the basic parts of speech.

Ans: The part of speech indicates how a particular word functions in meaning as well as grammatically within the sentence. Some examples are nouns, pronouns, adjectives, verbs and adverbs

Q2) What do you mean by supporting parts of speech.

Ans:

-------------------------------------------------------------------------------------------------------------------

Session 7 Writing Skills — Sentences

A. Multiple choice questions

1. Identify the object, verb and subject in the sentence,

‘The car crashed into a tree.’

(a) Object: a tree; Verb: crashed; Subject: the car

(b) Object: The car; Verb: crashed; Subject: a tree

(d) Object: crashed; Verb: the car; Subject: the tree

Ans: (a) Object: a tree; Verb: crashed; Subject: the car

2. Identify the indirect object in the sentence, ‘The band

played music for the audience.’

(a) The band (b) played

Ans: (d) audience

3. Which of these is an imperative sentence?

(a) Switch off the fan. (b) Sheila has gone to the market.

Ans: (d) Oh no! I missed my flight.

4. Which of these sentences is in active voice?

(a) A movie is being watched by them. (b) The car was repaired by Raju.

(d) The thief was being chased by a policeman.

Ans: c) He is reading a book.

B. Subjective questions

Q1) What is Writing?

Ans- Writing is a form of communication that allows students to put their feelings and ideas on paper, to organize their knowledge and beliefs into convincing arguments, and to convey meaning through well-constructed text. In its most advanced form, written

expression can be as vivid as a work of art.

Q2) Define Phrase and write it’s types.

Ans- Phrases- Phrases are a group of words that work together to communicate an element of

speech. There are five different kinds of phrases.

i. noun phrase.

ii. verb phrase.

iii. adjective phrase.

iv. adverb phrase.

v. prepositional phrase.

Q3) What is a sentence?

A set of words that is complete in itself, typically containing a subject and predicate,

conveying a statement, question, exclamation, or command, and consisting of a main clause

and sometimes one or more subordinate clauses.

Q4)Write type of sentence.

Ans- There are four main types of sentences:

1) Simple or Declarative Sentence

2) Command or Imperative Sentence

3) Question or Interrogative Sentence

4) Exclamatory Sentence

Q5) What do you mean by part of speech?

Ans- Parts of speech- A category to which a word is assigned in accordance with its syntactic functions. In English the main parts of speech are noun, pronoun, adjective, determiner, verb, adverb, preposition, conjunction, and interjection.

Q8 What you understand by Article writing?

Ans- Article writing is the process of creating a non-fiction text about current or recent news,

items of general interest or specific topics.

The following figure represents the format of Article writing

Q9 What is a paragraph?

Ans- A paragraph is a series of sentences that are organized and coherent, and are all related to a single topic.

Search This Blog

ASK IN DETAIL

Unit 1: Communication Skills – II Employability Skill CBSE Class-10

Comments

Post a Comment

Popular posts from this blog

operating system written notes pdf bcs bca mca mcs srtmun pdf computer science bsc cs it

Web technology HTML CSS JavaScript written notes bcs bca mca mcs srtmun pdf

distributed systems written notes pdf bcs bca mca mcs srtmun pdf computer science bsc cs it